Getting Started

Follow these steps to register:
  • Click LOG IN / REGISTER at the top right corner of the page
  • Click on NOT A MEMBER YET
  • Enter your details
  • Click on REGISTER NOW
 
You are now registered with undiMandi.
 
Alternatively, use your Facebook account or Google Plus account to login.
Please click "Forgot Password" on the login page & enter your email id. You will receive a link to help you reset your password.
We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or write to us at contact@undimandi.com.
Sure, we are always there to assist you in choosing the best products. We have an option of live chat on the site through which one of our product specialists will guide you.
 
Alternatively, call us at +91 97171 66662 or send us a mail at contact@undimandi.com
We always have discounts and offers live on the site for multiple brands. We suggest you visit our site and click SALE to know more.
Yes, we do take international orders. You can send a mail at bulkorders@undimandi.com

Delivery

Delivery time depends on your pin code. You can always check by entering your pincode on the product page, below ‘ADD TO CART’ button.
We deliver to 20000 pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to payment page.
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your Pincode by entering it on the product page, below ADD TO CART.
We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details.
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
It may take up to 24 hours for the order status to be updated on our courier partner's website. If you are unable to track your shipment post 24 hours, do call us at 9717166662 or contact us.
Once the order is placed, please call us at 09717166662 or contact us and try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays.
You can call us at 09717166662 or contact us before the order is shipped will be able to edit the contact details for the order.

Order Related

Follow these steps:
 
  • Select the product
  • Select the size
  • Pick the colour
  • Click ADD TO CART
  • Click on PLACE ORDER
  • Enter your shipping details
  • Select the mode of payment
  • Note your order number
 
Alternatively, you can always reach us at 09717166662 or Contact us and one of our associates will help you to place an order.
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order.
We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request.

To cancel an order, you can call us at 09717166662 or Contact us

Please call us at 09717166662 or Contact us within 24 hours to edit

We follow discreet packaging; hence we do not mention product details on the package. However we do send an invoice for the order placed with the product details to your email id.
We can certainly change the address in case the order is not yet shipped from our end. Call us at 09717166662 or contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.

VAT

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you: 
 
1. VAT applicability: For a product, if the total discount percentage greater than or equal to 20% of MRP, then VAT maybe collected from customer. 
 
2. VAT amount: If applicable, the amount of VAT collected from customer depends 
 
  • Lingerie: Max 5% of product price will be collected from the customer. The balance VAT amount payable to government will be borne by UndiMandi.
  • Footwear and Accessories: Max 12% of product price will be collected from the customer. The balance VAT amount payable to government will be borne by UndiMandi.
  • Other Categories: Customer doesn't need to pay any VAT.
Yes. If you return the product the applicable VAT amount will also be refunded to your Undimandi account in the form of UMCoins.
Yes. If you cancel the order, the applicable VAT amount will also be refunded to your Undimandi account in the form of UMCoins.

Payment FAQs

We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.
This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART button.
Please call us at 09717166662 or contact us and we will provide you bank details to which the amount could be deposited. Once the payment is received, we will process your order and have the same ship out as a pre-paid order. Alternatively, you can cancel the order and place a new prepaid order.

Returns FAQs

Please follow the link to read through our terms and conditions on Return policy.

We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers. If it is not as per your expectation, click on the link and raise a return request.
We have a very easy, hassle-free return policy. Click on the link and return request for us to resolve your issue.
We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers. If it is not as per your expectation, click on the link and raise a return request.
When a discount voucher is used in a transaction, the value of the discount gets split proportionately across all items on the order, according to value of the items. For example, if you have purchased one item worth Rs.300 and one item worth Rs.100, and used a discount voucher of Rs.50, then 75% of the voucher value (Rs 37.5) gets applied to the Rs.300 item, and 25% (Rs12.5) to the item that is Rs.100.
We do not accept return or exchange of free gifts or promotional merchandise that you might have received from UndiMandi as part of our marketing promotions.
We depend on our courier partners to provide reverse pickup facility across India. You can raise a return request through the below link to confirm the serviceability of your Pincode.
Follow these instructions to initiate a reverse pick up:
 
  • Click on TRACK ORDER on the top right side of the site
  • Enter your email id and order number so that you can be directed to the returns page
  • Click return items
  • Select the item/s and initiate return
Try a different pick up address from where the item can be picked up and also where we can possibly have reverse pickup facility or follow these easy steps to return the products directly to us:
 
  • Pack the products in a box
  • Fill the return slip received along with the product package
  • Paste the ‘‘Shipping Declaration ’’ form on the box 
  • Ship the package through any courier service
  • 100 UMCoins will be credited as courier charges
  • On receipt of the product at the warehouse, UMCoins will be credited to your account
 
In case you do not have the return form, pack the box and courier the product to the below mentioned address:
 
F604, Fourth Floor,
Ramphal Chowk, Sector 7
Dwarka
New Delhi - 110077
We will reimburse up to Rs.100 in the form of UMCoins. UMCoins are a form of cash (1 UMCoin = 1 Rupee).
If you received a product as a gift from loved ones and need to return it for an alternate size, please follow our returns request for returning the item.